Purchase Rules

1. General Information

  • Store Hours: Our online store is open 24/7. Customer service is available Monday through Friday, 9 AM to 5 PM (GMT+3).

  • Contact Information: For any inquiries, please contact us at info@balticambermala.com.

2. Ordering Process

  • Account Registration: You can make a purchase as a guest or create an account for faster future checkouts and order tracking.

  • Placing an Order: Select the desired items, choose the quantity, and click "Add to Cart." When ready, proceed to checkout to finalize your purchase.

  • Order Confirmation: After placing your order, you will receive an email confirmation with the details of your purchase.

3. Payment Methods

  • Accepted Payments: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers.

  • Currency: All prices are listed in EUR. Currency conversion fees may apply if using a different currency.

  • Security: Our payment processing is secure and encrypted to protect your personal and financial information.

4. Shipping and Delivery

  • Shipping Locations: We offer worldwide shipping. Please check our Shipping Policy for specific country availability.

  • Shipping Costs: Shipping costs are calculated at checkout based on the destination and selected shipping method.

  • Delivery Time: Estimated delivery times vary by location and shipping method. Standard delivery typically takes 7-14 business days.

  • Tracking: A tracking number will be provided once your order is shipped, allowing you to monitor its progress.

5. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. Items must be unused and in original packaging.

  • Return Process: Contact us to initiate a return. You will receive further instructions.

  • Refunds: Refunds will be processed within 7 business days of receiving the returned item. Original shipping costs are non-refundable.

6. Product Warranty

  • Warranty: All our products come with a 30-day warranty against manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.

  • Warranty Claims: To make a warranty claim, contact us with your order details and a description of the issue.

7. Privacy and Security

  • Privacy Policy: We are committed to protecting your privacy. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

  • Security Measures: Our website uses advanced security measures to safeguard your information. All transactions are encrypted using SSL technology.

8. Terms of Service

  • Acceptance: By placing an order on BalticAmberMala.com, you agree to our Terms of Service.

  • Modifications: We reserve the right to update these purchase rules at any time. Changes will be posted on this page.

9. Contact Us

For any questions or concerns regarding these purchase rules, please contact us at: